many times, we all thought that we have to provide customers with good service, but found that customers do not think so. Customer experience and customer service is different, follow other companies will not be successful. In order to create a truly memorable experience, companies must find new ways to innovate in terms of customer experience. Here are some of the four innovative approaches that companies are implementing.
"unique" is one of the key words. Unlike customer service, following other companies won’t succeed. In order to create a truly memorable experience, companies must find new ways to innovate in terms of customer experience. Here are some of the four innovative approaches that companies are implementing.
"Suri in a Mediterranean Restaurant demonstrates the device, where the only interactive dinner with the waiter in salad sandwiches served." Sara · Friel (Sarah Frier) in "Bloomberg BusinessWeek" (Bloomberg Businessweek) writer wrote, "Presto let diners through the scroll dishes photo finish order, and through the Presto built-in card reader card to pay."
integration of a variety of expectations
there is also an industry to remain operational procedures, that is the bank. Website Universal Mind John · (John Wynn) explains how a bank around the customer’s expectations for innovation, which may not have to use any high-tech equipment. Wumupu Kwame Bank (Umpqua Bank) has been around the "retail banking" was transformed to its branches.
"the branch is known as the" store ", more emphasis on the retail business and store atmosphere," Wayne wrote, "those" stores "is regarded as the goal.